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Theravue Privacy Policy

Last revised: May 27, 2019

Effective date: May 27, 2019 ( or “Theravue” or the “Website” or the “Site”)

Theravue’s Site and Services are designed to provide online tools for educational instructors and their students (“Users”) to engage in Deliberate Practice of psychotherapy skills. The Site is owned and operated by Theravue Inc., a British Columbian corporation. As such, Theravue’s business is governed by BC’s Personal Information Protection Act (“PIPA”). This Privacy Policy (the “Policy”) is designed to help you understand how we collect and use personal information, and how we handle privacy issues.

Changes to our Privacy Policy

We reserve the right to modify this Policy at any time without notice, so please review it frequently. The date at the top of this page indicates when this Policy was last revised. This Policy applies to all information that we have about you, and to your account with us.

If we decide to change this Policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If we make material changes to this Policy, we will notify you here, by email, or by means of a prominent notice when you log into the Site prior to the change becoming effective.

Collection of Personal Information

When you visit Theravue, you provide us with two types of information: 1) personal information (such as your name and email address) that you have voluntarily disclosed to us, and 2) non-personally identifiable information that is generated when you interact with the Website.

1) Personal Information

When you register with Theravue as a User, we require that you submit certain information that is relevant to providing the Service. We collect registration information (first and last name, email address, password) for the purpose of managing and tracking your User activity. We also collect credit card information to pay for the Service.

With Users’ consent, we may occasionally use your name and email address to send you notifications regarding new services offered by Theravue that we think you may find valuable. We will send you our newsletter if you opt to receive this communication from Theravue. If you wish to unsubscribe from promotional emails including newsletters, you may do so by following the unsubscribe instructions included in each promotional email.

Theravue may send you service-related announcements from time to time through the general operation of the service. Generally, you may opt out of such emails which are not promotional in nature by editing your notifications settings, though Theravue reserves the right to send you notices about your account even if you opt out of all voluntary email notifications.


From time to time, we may provide you the opportunity to participate in surveys on our Website. If you participate, we may request certain personally identifiable information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information may include personally identifying information such as your contact information (such as name and email address) and demographic information (such as zip code). We use this information to monitor the use of the site or to personalize the Website.

Service Providers

We use third parties to provide various services on our behalf such as an email service provider and credit card processor. When you sign up to receive our newsletter we will share your email address with our email service provider. When you register on the site, we use a credit card processor to store your credit card details in a secure location and to charge your credit card when payments are due.

Third parties are prohibited from using your personally identifiable information for any other purpose including their own marketing. These companies are authorized to use your personal information only as necessary to provide these services to us.

If Theravue is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website.

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

2) Tracking Technologies

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

You may opt to allow us to combine this automatically collected log information with other information we collect about you. We would do this to improve services we offer you, to improve marketing, analytics, or site functionality.

Technologies such as cookies, beacons, tags and scripts are used by Theravue and our analytics, affiliate, or email partners. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole.

Opting in to the use of your Website browsing and use data will allow us to receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to remember users’ settings (e.g. language preference) and for authentication. Users will be prompted to accept our use of cookies during the sign-up process. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use local shared objects (LSOs) such as HTML 5 to collect and store information.

Various browsers may offer their own management tools for removing HTML5 LSOs.

Clear Gifs (Web Beacons/Web Bugs)

Our third party advertising partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers personally identifiable information.

Links to Other Sites

This Website contains links to other sites that are not owned or controlled by Theravue. Please be aware that we, Theravue, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

This privacy statement applies only to information collected by this Website.


Please note that when you use our Feedback Page and other Feedback features, you will be on a third party site. The pages will be branded as ours but powered by the third party. Please note that the third parties’ privacy policy governs the collection and use of information provided on the site powered by them. Their privacy policy link is included on each of the co-branded pages.


If you comment on posts published on the Theravue blog, you should be aware that any personally identifiable information you submit can be read, collected, or used by other users of this forum and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in this forum. To request removal of your personal information from our blog or community forum, contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Social Media Widgets

Our Website includes Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Changing or Removing Information

Access and control over most personal information on Theravue is readily available through the profile editing tools. You may modify any of your profile information at any time by logging into your account. Individuals who wish to cancel their Theravue account may do so on the Account Settings page. Removed information may persist in backup copies for a reasonable period of time but will not be generally available. Where you make use of the communication features of the service to share information with other coaches, you generally cannot remove such communications.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. Theravue takes appropriate precautions to protect our users’ information. Your account information is located on a secured server behind a firewall. All data transmitted through the site uses Secure Socket Layer (SSL) encryption to protect this data. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Because email and instant messaging are not recognized as secure communications, we request that you not send private information to us by e-mail or instant messaging services.

How to Contact Us

Should you have any questions or concerns about the security on our Website or these privacy policies, please email us at:

or contact us at the following address:

Theravue Inc.

151 West Hastings Street

Vancouver, BC, Canada

V6B 1H4